Refund Policy
Effective Date: May 4, 2026
1. Overview
Layera sells credits as one-time purchases. Credits are used to convert images into editable design files. All transactions are processed by Creem, our Merchant of Record.
2. Eligible Refunds
You may request a full refund within 7 days of purchase if no credits from the purchase have been used. Refunds are processed through Creem's payment system.
3. Non-Refundable Purchases
Purchases are not refundable if any credits from the transaction have been consumed. Once you use even a single credit, the entire purchase is considered final.
4. Free Credits
Credits provided as a sign-up bonus or promotional gift have no cash value and are not eligible for refund under any circumstances.
5. How to Request a Refund
To request a refund, send an email to:
Please include the following information:
- The email address associated with your Layera account
- The date and amount of the purchase
- The order number (from your purchase confirmation email)
6. Processing Time
Refunds are processed within 7–14 business days. The refund will be issued to the original payment method via Creem. Processing times may vary depending on your payment provider.
7. Contact
If you have questions about this Refund Policy, contact us at support@layera.pro.